FAQ

What payment methods do you accept?

We accept the payment methods shown at checkout. Available options may vary by location and device, and payments are processed through Shopify's secure checkout.

Do you ship internationally?

Yes, we ship to international destinations available at checkout. Enter your delivery address at checkout to confirm availability and shipping rates. See our Shipping page for current details and timelines.

How do blind boxes work?

Blind-box items contain a randomly selected design. The contents are a surprise, so specific characters or variants cannot be chosen. Ordering more than one blind box may result in duplicates unless the product page clearly states that the item is a complete set.

Can I cancel or change my order after placing it?

Contact us through our Contact page as soon as possible and include your order number. We will try to help, but we cannot guarantee a cancellation or change once fulfillment has started.

What if my item arrives damaged?

Contact us as soon as possible through our Contact page. Include your order number and clear photos of the item, packaging, and shipping label so we can review the issue and advise you on the next steps.

How do I contact support?

Use the form on our Contact page. If your question is about an order, include your order number so we can assist you more efficiently.

Do prices include tax and duties?

Any taxes or shipping charges collected by Kakebo will be shown at checkout before you place your order. International orders may also be subject to import duties, taxes, or carrier fees assessed separately by the destination country. See our Shipping page for more information.